Welcome to Lookwala! These Terms and Conditions (“Terms”) govern your use of our website (“Site”) and the purchase of products and services offered through it. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully before using our services.
Lookwala is an online marketplace providing genuine lifestyle, personal care, and daily essential products. By using our website, you acknowledge that you are at least 18 years old and capable of entering into a legally binding agreement.
To access certain features of our website, you may need to create an account. You agree to provide accurate, complete, and up-to-date information and to maintain the confidentiality of your account credentials. You are responsible for all activities that occur under your account.
We strive to provide accurate product descriptions, images, and pricing. However, errors may occasionally occur. Lookwala reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
All prices listed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. We accept multiple payment methods, including credit/debit cards, UPI, wallets, and net banking. Orders will be processed only after successful payment authorization.
We aim to deliver products promptly to your specified address. Delivery timelines may vary based on location, courier partner, and product availability. Lookwala is not liable for delays caused by third-party logistics providers or unforeseen circumstances.
Please refer to our detailed information. We accept returns or replacements for damaged, defective, or incorrect products as per our policy terms. Refunds are processed through the original payment method.
All content on this Site—including logos, text, graphics, product images, and software—is the property of Lookwala or its content suppliers and protected under applicable copyright and trademark laws. You may not reproduce, distribute, or exploit any material without prior written consent.
You agree not to:
Lookwala shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the value of the product purchased.
Your use of our website is also governed by our policy, which explains how we collect, use, and protect your personal information.
Lookwala reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the Site constitutes acceptance of the revised Terms.
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [your city/state].